Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Items that have not arrived within 60 days are eligible for a refund or replacement.  

If a tracking number shows as delivered and a customer claims they never received the package: The items were successfully delivered to the address you provided. ​No replacements or refunds will be issued on items that show as successfully delivered.

Custom printed items (running shoes, high top shoes, low top shoes, car seat covers…) are not eligible for a refund as these items are unable to be restocked.

Orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

If you made a mistake with your order (incorrect address, incorrect size selection etc), or you would like to cancel your order – Please let us know within 24 hours from the time of purchase – if you fail to contact us in this time, it is likely your order has already been dispatched or has entered production (for printed apparel and accessories), we cannot make any changes to your order and refunds are not eligible. Thank you for your understanding.

Return address

No 10, Minh Khai Street, Hai Ba Trung District, Hanoi City, Vietnam.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.