To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Items that have not arrived within 60 days are eligible for a refund or replacement.
If a tracking number shows as delivered and a customer claims they never received the package: The items were successfully delivered to the address you provided. No replacements or refunds will be issued on items that show as successfully delivered.
Custom printed items (running shoes, high top shoes, low top shoes, car seat covers…) are not eligible for a refund as these items are unable to be restocked.
If you made a mistake with your order (incorrect address, incorrect size selection etc), or you would like to cancel your order – Please let us know within 24 hours from the time of purchase – if you fail to contact us in this time, it is likely your order has already been dispatched or has entered production (for printed apparel and accessories), we cannot make any changes to your order and refunds are not eligible. Thank you for your understanding.
Orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We will replace items if they are defective or damaged. Send us an email at email@example.com.
In the rare event that you are unhappy with the fit of your shoe, we will process a one-time free exchange for you.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
You are not required to return the original shoes to receive a free exchange under this policy.
To reduce the risk of sizing issues, we have provided sizing charts on our product pages.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.